E-Couch Usability Evaluation
Evaluating the usability of a self-help mental health website called E-Couch
Overview
Objective
Evaluate the usability of an existing mental health website called E-couch.
About the Site
E-couch is a self-help interactive mental health website created and funded by organizations in Australia.
It is a program with modules for depression, generalized anxiety & worry, social anxiety, relationship breakdown, and loss & grief. It provides evidence-based information and teaches strategies drawn from cognitive, behavioral and interpersonal therapies as well as relaxation and physical activity.
My Role
UX Researcher
Timeline
June 2020 - August 2020
Team Members
Melissa Boyce, Anh B, Peace N, Vanya S
Tools Used
Qualtrics, Validately, UserTesting.com, Axure, SPSS
Process
1
Expert Evaluations
- heuristic evaluation
- cognitive walkthroughs
- findings & recommendations
2
Usability Testing
- remote moderated testing
- findings & recommendations
3
Comparison Testing
- remote unmoderated testing
- findings & recommendations
Full Case Study
